Answer first
Pick and pack fees are common because they repeat across every order. Small rate or quantity mistakes can create meaningful leakage when order volume grows.
What to check
- First-pick and additional-pick rates match the active rate card.
- Order and SKU quantities reconcile to the order export.
- Tiered pricing changes at the correct monthly volume threshold.
- Project, kitting, or special handling fees are not duplicating pick activity.
Evidence to collect
- Order export CSV
- Invoice pick and pack detail
- Rate card pick fee schedule
- SKU quantity export
- Project or kitting fee notes
How to frame the dispute
A pick and pack dispute should show the order count, item count, expected first-pick/additional-pick calculation, and the exact billed variance.
FAQ
What causes pick and pack overcharges?
Common causes include wrong tier rates, incorrect item counts, duplicate special handling fees, and rate-card updates not reflected in billing.
Is one invoice enough to review pick fees?
One invoice plus an order export and rate card is usually enough for an initial review.